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Cultural Competence
Model
Model and related information are available in the book (3rd Edition) and journal article.
Jeffreys's Cultural Competence and Confidence (CCC) Model
- Applied in clinical, research, education, and the workplace (CREW) settings
- Guide for educational strategy and design, implementation, and evaluation
- Framework for understanding the process of teaching and learning optimal cultural competence*
- Research supported
- Easy to use with Jeffreys's questionnaires and assessment tools
Time-sequenced appendix tracing Dr. Jeffreys’s initial questions, conceptualization, series of studies, and other scholarly work in theory development and evaluation that lead up to the present and future is available in Annual Review of Nursing Research.
*Within the CCC model, cultural competence is defined as a multidimensional learning process that integrates transcultural skills in all three dimensions (cognitive, practical, and affective) and involves transcultural-self-efficacy (TSE) as a major component. TSE is the perceived confidence for learning or performing transcultural skills needed for culturally congruent care. Culturally congruent care actions involve the use of culturally based knowledge in sensitive, responsive, and responsible ways.
Optimal cultural competence is at the core (core value or goal).
Optimal cultural competence: a) goes beyond competence (a minimum expectation) toward the pinnacle or peak performance goal; b) embraces the diversity of diversity; c) fosters multicultural harmony; d) facilitates cultural safety; e) promotes the delivery of the highest level of culturally congruent patient care for individuals, families, and communities; and f) requires ongoing active learning. Optimal cultural competence applies across all settings: clinical/community, research, education, and workplace (CREW).
Who Uses the Model?
Multidisciplinary Health Care Providers, Faculty, Students, and Organizations working with multicultural client and student populations.
- Nurses
- Physicians
- Psychologists
- Social Workers
- Physical Therapists
- Occupational Therapists